Email Support
Send support requests to yaaworkp@gmail.com.
Email supportSupport
How can we help?
If Ember is not working as expected, send a clear message and we will help you sort it out.
Account Deletion
If you want your Ember account deleted, follow the instructions on the account deletion page.
View instructionsWhat To Include In A Support Email
- The email address you use for Ember.
- Your device type, such as iPhone or Android.
- What you were trying to do.
- What went wrong.
- A screenshot if it helps explain the issue.
Common Help Topics
Login code did not arrive
Wait a few minutes, check spam or promotions, and make sure the email address is typed correctly. Avoid tapping "Send code" repeatedly, because email providers can temporarily rate-limit code requests.
Guild invite code is not working
Make sure you are signed in, then enter the invite code exactly as it was shared. If the guild is full or the code is wrong, ask the guild owner to send a fresh code.
Notifications are not showing
Check that notifications are enabled inside Ember settings and inside your phone settings. Local reminders only work if your device allows Ember to send notifications.
Payments and Premium
Live payments are not public yet. When Premium launches, purchase, restore, cancellation, and billing help will be shown here.
Safety
Ember is not an emergency service. If you are in immediate danger or need urgent medical or mental health help, contact local emergency services or a qualified professional.